Here to help before and after your purchase

We inspect products and check that they are clean and their packaging is intact before they leave Nsense. If you experience a problem with your order, please contact us with your order number or proof of purchase and details of the issue.

Change-of-mind returns

You may request a return within two days (48 hours) of receiving the product, provided it is unused, the original packaging remains unopened with seals intact, and it is in the condition received.

  • Please contact us within this period to arrange the return and provide proof of purchase.
  • The customer pays return delivery costs for a change-of-mind return. The cost will be explained before transport is arranged.
  • After receiving the product and checking that the conditions are met, the store will initiate the eligible refund within three (3) business days. The amount will be returned to the original payment method where possible, or by an alternative monetary transfer agreed with the customer. The bank may require additional time for the amount to appear in the account. A refund will not be replaced with store credit without the customer’s agreement.

Food, supplements, personal care products and cosmetics cannot be returned for a change of mind after the packaging has been opened, its seal removed or the product used. Change-of-mind returns do not cover damage caused by misuse or improper storage. These conditions do not limit statutory rights concerning defects or non-conformity.

If a product arrives defective or does not conform

This is different from a change-of-mind return. According to the Bahrain Ministry of Industry and Commerce guidance, a consumer may request a replacement or return and refund within fifteen days of receipt if the goods are defective, faulty or do not conform to the specifications or agreed purpose, without additional cost to the consumer, subject to the legal provisions applicable to the type of goods.

The store bears transport costs for defective or non-conforming goods in this situation. The unopened-packaging condition and two-day period do not limit statutory rights concerning defects or non-conformity. Our inspection before delivery does not remove those rights.

Please send a description and, if possible, photographs of the issue. Keep the product, packaging and proof of purchase while we arrange an appropriate resolution.

Return handover arrangements

Contact us before sending a product to agree on the collection or drop-off method, place and time. The handover location will be shared directly after coordination. The home address is not published on the website.

Contact us to arrange a return

WhatsApp: +973 3344 3494
Phone: 33443494

Returns and exchanges rights — Ministry of Industry and Commerce